Privacy Policy

1. Information We Collect

We may collect the following categories of information about you:

• Personal Information : your name, email address, phone number, job title, company name, and any other information you choose to provide when registering on our website, filling out a contact or inquiry form, requesting a demo, applying for a role with us, or otherwise engaging our services.
• Usage Data : information about how you interact with our website and digital properties, including your IP address, browser type and version, device information, pages visited, referring URLs, and timestamps of access.
• Cookies and Tracking Technologies : we use cookies, web beacons, and similar technologies to operate our website, remember your preferences, understand how our site is used, and improve the overall experience. You may control cookie preferences through your browser settings.
• Communications : records of correspondence, support requests, and feedback you share with us, whether by email, our website forms, or telephone.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our products, services, and website.
• To respond to your inquiries, process your requests, and communicate with you regarding our services.
• To send you important updates, service notices, and, where you have consented, marketing communications relevant to our offerings.
• To personalize your experience on our website and to deliver content that is more relevant to your interests.
• To analyze usage trends, evaluate the effectiveness of our marketing efforts, and optimize our website, products, and services.
• To comply with our legal and regulatory obligations, and to establish, exercise, or defend our legal rights.

We collect, use, and process personal information only for the purposes disclosed to you, and we take reasonable steps to ensure that such information is not used for any purpose beyond what is necessary to fulfil these stated objectives. We do not sell your personal information to third parties.

3. Disclosure and Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

• With your prior consent, including where you have asked us to share information with a partner or service provider on your behalf.
• With trusted vendors, cloud infrastructure providers, and service partners who perform services on our behalf, such as hosting, analytics, and communications, and who are bound by confidentiality and data protection obligations consistent with this Policy.
• Where required by an order of a court, government authority, or applicable law or regulation.
• Where necessary to protect the rights, property, or safety of Yukosa, our clients, our employees, or the public.
• In connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate confidentiality safeguards.

Where Yukosa entrusts personal information to a third-party service provider, we select such providers carefully, evaluate their data protection practices, and put in place contractual safeguards requiring them to handle the information with a level of protection consistent with this Policy.

4. Data Retention

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to provide our services, comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Where personal information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it. Retention periods may vary depending on the nature of the information and the context in which it was collected, including any specific retention terms agreed with an enterprise client in connection with a services engagement.

5. Data Security

We implement appropriate technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction. As an enterprise AI and automation partner serving sectors such as BFSI, healthcare, automotive, energy, supply chain, and manufacturing, security is embedded across our data, cloud, application, and AI model layers. Specific internal rules govern the handling of personal information, and designated personnel are responsible for overseeing compliance with these rules. Notwithstanding these measures, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. In the event we become aware of a security incident affecting your personal information, we will take prompt corrective action and notify affected individuals and relevant authorities where required by applicable law.

6. Your Rights

Subject to applicable law, you have the right to:

• Access, review, and request a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to our legal and contractual obligations to retain certain records.
• Withdraw consent or opt out of certain processing activities, including marketing communications, at any time.
• Raise a grievance regarding the handling of your personal information and have it addressed within a reasonable time.

To exercise any of these rights, please contact us using the details provided in the Grievance Redressal and Contact Us sections below. We will accommodate such requests promptly and within a reasonable scope, subject to verification of your identity and any applicable legal exceptions.

7. Grievance Redressal

In accordance with applicable data protection law, including India's Digital Personal Data Protection Act, we have designated a Grievance Officer to address any concerns, complaints, or requests relating to the handling of your personal information.

We will make every reasonable effort to acknowledge and resolve grievances promptly. If you are not satisfied with our response, you may, where applicable, escalate your grievance to the relevant data protection authority having jurisdiction.

8. International Data Transfers

As Yukosa serves enterprise clients across multiple jurisdictions, your personal information may be transferred to, stored, and processed in countries other than your own, including India and other locations where Yukosa or its service providers operate. Where such transfers occur, we take reasonable steps to ensure that the recipient affords a level of protection consistent with this Policy and with applicable data protection law, including, where relevant, the safeguards recognized under the General Data Protection Regulation for transfers outside the European Economic Area.

9. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices, content, or security of such third parties. We encourage you to review the privacy policies of any third-party service before providing your personal information.

10. Children's Privacy

Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

11. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will notify you of material changes by posting the updated Policy on our website together with a revised effective date. We encourage you to review this Policy periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us using the details below. By using our website, applications, products, or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.